ACCESSIBILITY
At ArcTanGent we believe that music and festivals should be accessible to all. Our accessible facilities are available for use by anyone with a disability, visible or invisible, inclusive of customers, performers and staff.
The following information is intended to tell you about what accessible provisions we are currently able to provide at ArcTanGent. If you have a specific requirement that is not covered here, please get in touch.
Register Your Request for Accessible Facilities at ATG
To request use of our accessible facilities, including requesting Personal Assistant/Essential Companion tickets, please let us know by filling out an Access Request Form.
Link to the 2025 Access Request Form: https://arctangent.festivalpro.com/form/KcICEASBCCnKsWZXAmGd/53
If you require the form in an alternative format, please contact us by email at access@arctangent.co.uk.
Contact Details
To speak to a member of our Accessibility Team, please get in touch via email at access@arctangent.co.uk.
We aim to respond within 5 working days. Closer to the festival, response times may be longer, but we will endeavour to get back to you as quickly as possible.
If you need to speak to someone over the phone, please email access@arctangent.co.uk with your phone number to request a callback. You may also include a preferred date and time.
Site Description
ArcTanGent is held on a working farm. The site is largely flat, with some gentle slopes, but the ground may be uneven at times. There are some hard-standing roads on the site, however, most areas are only accessible by crossing grass.
Whilst each stage is covered, in the event of bad weather some site locations may become difficult to travel to. We will do our best to mitigate this, but we ask you to consider what additional equipment you may need in these circumstances and always check the weather forecast.
Our Accessible Facilities
Free Personal Assistant Tickets:
We offer a free Personal Assistant ticket to anyone who could not attend the festival without the assistance of another. You do not need to know who your PA will be, but they must be capable of supporting you fully throughout the event as a condition of this free ticket.
PA tickets can be requested through our Access Request Form. Please purchase your required tickets (minus the personal assistant ticket) before filling this out.
Accessible Parking:
There will be limited Accessible Parking available. If you need an accessible parking space, please let us know via our Access Request Form so we can best plan this space.
Spaces here are filled on a first-come, first-served basis on arrival. If you have not applied for access provisions but are a Blue Badge holder, please show this to the Car Parking Stewards on arrival.
Accessible Campsite:
The Accessible Campsite is a dedicated camping area, in close proximity to the Arena Entrance with additional accessible facilities and quieter than the general campsites.
There is limited space in the campsite, so please let us know if you need to use this via our Access Request Form.
To ensure we can accommodate as many people as possible, there is a maximum group size of 8 people in the Accessible Campsite. We ask all campers to be considerate of their neighbours and to keep noise at a minimum.
Accessible Campervans:
We have limited space for campervans, so please ensure you have informed us on your Access Request Form. If you have already submitted your form but have changed your accommodation choice, please email access@arctangent.co.uk so we can review and update this.
Accessible Viewing Platforms:
We have an accessible viewing platform at each of our five stages, which are stewarded during performance times. We provide some chairs on the platforms, but you are welcome to bring your own camping chairs into the arena and onto the platform.
To use the viewing platforms, you will need to show your Viewing Platform Wristband, which can be requested using the Access Request Form. You will also be issued a lanyard to allow one other person to join you on the platform, e.g., your PA or a companion.
Accessible Toilets:
Accessible toilet facilities are available at each viewing platform in the Arena, as well as within the Accessible Campsite and other public campsites. You do not need a radar key to use these.
Charging for Mobility Aids and Assistive Equipment:
Charging facilities for mobility aids and assistive equipment will be available. Please bring your own charging cables. You may also wish to label your equipment with your name and contact details.
Travel Guide
Festival Address: Fernhill Farm, Compton Martin, BS40 6LD
Green Gate = Main Car Park entrance for everyone except VIPs/bands/staff
Red Gate = Exit only
Yellow Gate = VIP Car Park Entrance
By Car:
Please navigate to the address provided above, then follow directional signage to the relevant entrance gate, depending on your ticket type. Entrance gates are also marked on Google Maps.
By Coach:
Our official travel provider is Tuned In Travel, providing National Coaches, a regular Bristol Coach Service, Shuttle Tickets, and Private Hire.
Please enquire about any accessibility requests by contacting Tuned In Travel directly and include your specific requirements using the following email address: customerservices@tunedintravel.com. They will then confirm if they can supply a coach to meet your needs.
By Train:
The nearest train station to the festival site is Bristol Temple Meads. Find out more information about accessibility at this station on the Great Western Rail website.
By Taxi:
If you are coming by taxi, ask the driver to navigate to GREEN GATE and follow the track round until they find the taxi rank. Under no circumstances should you get a taxi on the main road.
A list of local accessible taxis can be found on the Bristol City Council website. Please enquire directly to book your travel, we recommend pre-booking.
By Plane:
If you are travelling to ArcTanGent from overseas, the closest airport is Bristol Airport. From Bristol Airport, the easiest way to get to the festival site is by taxi or with our travel partner, Tuned In Travel. The festival site is less than 10 miles (approx. a 20-minute drive) from Bristol Airport.
If you arrive at any other UK airport, please refer to the other modes of transport for an onward journey to ArcTanGent.
Arrival Guide
Campers:
On arrival to the festival, first make your way to your campsite to set up camp. If you are using the Accessible Campsite and need any assistance, please ask a member of staff for support.
Once you’re all set up, head to Festival Reception and use the Access Lane where you will get your tickets scanned and then receive your wristbands and accessibility passes. This is also where you will enter the Arena each day.
Day Ticket Holders:
On arrival to the festival, head to Festival Reception and use the Access Lane to get your tickets scanned and receive your wristbands and accessibility passes. This is also where you will enter the arena each day.
Medical and Welfare Services
We have 24-hour Medical and Welfare services available on site at ArcTanGent.
We treat medical cannabis (oil and/or flower) like any other medication. As our security personnel conduct spot checks for recreational cannabis, we kindly ask you to store this in a clearly labelled bag and carry a copy of your prescription with you.
Please Note: We are currently unable to provide medical refrigeration or storage services on site.
Access to Performance
Currently, we do not provide British Sign Language (BSL) / Captioning / Audio Description.
Assistance Dogs
Assistance dogs are welcome at ArcTanGent. So that we can provide the necessary facilities, we kindly ask you to let us know if you are planning to bring an assistance dog with you to the event.
Strobe Lighting
Strobe lighting may be used in any of our performances throughout the weekend and will not be announced prior.
Other Information
Closer to the event, we will be sending out a more detailed Access Information Pack. Please get in touch with access@arctangent.co.uk if this is something you wish to receive.
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