FAQ

There are two camping fields: VIP and General Camping. To access VIP, please enter the site via the Yellow gate. For General Camping enter via the Green Gate and follow the signs.

Campervans are permitted on site, however, unfortunately caravans are not. There is a designated campervan parking area and you can purchase a campervan ticket to camp in this area. We are not able to allow campervans in the car park.

No, there is not a family campsite.

Yes, you can view all our Glamping options here

All weekend tickets (3 day / 4 day tickets) include camping. This means you can bring your own tent to camp. If you require a tent, you can check out our glamping options, which can be purchased in addition to a weekend ticket.

There is no minimum age; however attendees under the age of 18 will not be admitted onto the event site without an accompanying adult. (An adult is anyone over the age of 18) Under 18s will receive an underage wristband and will not be served alcohol at our bars.

All our information on ID can be found on our ID page.

There is a “bring your own” alcohol limit at ArcTanGent. Guests over 18 (with approved ID) may bring 1 crate of lager, ale or cider in non-glass containers or 1 bottle of spirits or wine in non-glass containers. For safety reasons glass is not permitted and will be confiscated. Under 18s will not be permitted to bring alcohol onto the site and will have it confiscated by security.

Yes, alcohol from home can be brought into arenas. No glass bottles are permitted.

There are water points on the fence line in every arena.

As a condition of our license, no dogs or other animals are allowed on site (except registered guide dogs).

Campfires are not permitted. There is a communal bonfire in the VIP area. BBQ’s are not permitted on site as a stipulation of our licence.

Gas stoves can be used – please ensure they are raised off the ground. In the event of a heat wave, we may revoke permission to use gas stoves to help prevent fires.

Due to licensing restrictions, Chinese Lanterns and Fireworks are strictly prohibited.

Try to leave as many valuables at home as possible. We are aiming to have lockers on-site at ArcTanGent 2025.

Foam earplugs are available at the stages on the pit barrier, festival reception and the bars. You can also buy ACSCustom earplugs in the merch tent.

ArcTanGent is not a child orientated event, therefore we do not have any children’s entertainment.

Look out for your instalment ticket confirmation email from help@gocardless.com. Sometimes this email is slightly delayed and can end up in your junk mail.

Have no fear, we will be in contact before the festival and will send you an official ticket. You can expect the ticket 2 – 3 weeks before ArcTanGent.

We are unable to change the bank account which you signed up with, but you can call GoCardless on 020 7183 8674 to do this.

The first instalment leaves your account roughly 3 - 5 days after you started the plan (this depends on your bank).

We are unable to amend dates the instalment payment leaves your account.

This isn't a problem. GoCardless will automatically retry the payment 3 - 5 working days after the payment was missed.

Refunds are only offered during refund windows. If you're unsure if you purchased during a refund window, please reach out here

You can use DICE's transfer feature. More info here. If you have an instalment ticket, you'll need to fully pay off your ticket first before you can transfer it to someone else.

All ticket purchases made through DICE can be found within the DICE app. Simply click your tickets tab where you'll be able to view your tickets and event details. If you have any further questions about your tickets, you can contact DICE through their help centre by clicking "Need help?" on your tickets or our DICE event.

If you purchased one of our instalment tickets, we'll be in contact around July time.

If you are without a smart phone, you can purchase a DICE ticket via a desktop browser but you will still need a mobile device to purchase as they'll need to register a mobile phone number. You won't be able to show a screenshot or a print out of your DICE ticket, instead, you can rely on our house door list for name check in.

• Here is a guide for setting up via the web
• Here is a guide for setting up via a device

As you'll see, both require a mobile phone number to activate the account. More info here.

Alternatively, Eventbrite / Instalment tickets can be printed out and scanned.

Yes! Head to the mobile charging station where you can charge your phone or other electronic devices, you can also hire a battery pack for the weekend.

We have lockers available for hire to securely store small personal items. Lockers for hire are sized 150mm high x 165mm wide x 360mm deep, they are perfect for wallets, passports and cameras. Find them at the mobile charging + lockers station!

We have a general store and camping shop onsite, so you can find all your festival essentials and restock if you forget something or your air bed goes flat.

ArcTanGent has a few simple rules to make the festival an enjoyable experience for all.

• No dogs or pets on site (except guide dogs).
• Fires and charcoal BBQs are not permitted on site.
• No drugs.
• SLR and other professional cameras are only permitted on site with a press pass. Compact digital/film cameras are fine for all non-press attendees.
• Under 18s need to be accompanied by an adult (a responsible person over the age of 21).

There are showers available for VIP ticket and GENERAL ticket holders in the campsite

Our merch tent is positioned in the middle of the site, opposite the central bar. You will be able to buy ATG merch, clashfinder, band merch and records.

Yes, no cash will be accepted onsite. If you find a trader or bar accepting cash, please report this to festival reception.

1. Due to the many moving parts at a live event, cashless payments is now recognised as the global best practice at festivals around the world.

2. Cashless payments make your festival experience easier, faster and safer.

3. It makes service at the bars and vendors much faster and reduces queues.

We are now a cashless site and there are no cash machines on site. No traders or bars should be accepting cash and this should be reported to festival reception.

Absolutely. The system we use is designed to be fail-safe, able to operate without internet or power and has been used flawlessly at hundreds of events around the world. It was built to have no central point of failure.

Definitely not. Cashless offers far greater customer convenience, removing the need to bring and carry cash or queue at expensive ATM’s, as well as providing many other benefits such as keeping a record of all your purchases. It also deters thieves and criminal elements making the event safer as well as more enjoyable.

No, this year we are going truly cashless and you will be able to pay with your debit card/phone or watch (if you’ve got that ability).

All the traders & bars are hard wired into the wifi network so you can just pay for stuff as you go.

This has the massive advantage that you no longer have to set up an account ahead of time, preload funds or set up auto top ups. AND best of all, no need to claim any leftover money on your wristbands as a refund. 

Just as with a cash transaction, if you think you have been charged an incorrect amount after having made a purchase, tell the vendor immediately and they will be able to correct it. The festival and the trader is unable to rectify this after the event.