FAQ

There are two camping fields: VIP and General Camping. To access VIP, please enter the site via the Yellow gate. For General Camping enter via the Green Gate and follow the signs.

Campervans are permitted on site, however, unfortunately caravans are not. There is a designated campervan parking area and you can purchase a campervan ticket to camp in this area. We are not able to allow campervans in the main car park.

No, there is not a family campsite.

Yes, you can view all our Glamping options here

All weekend tickets (3 day / 4 day tickets) include camping. This means you can bring your own tent to camp. If you require a tent, you can check out our glamping options, which can be purchased in addition to a weekend ticket.

There is no minimum age; however attendees under the age of 18 will not be admitted onto the event site without an accompanying adult. (An adult is anyone over the age of 18) Under 18s will receive an underage wristband and will not be served alcohol at our bars.

All our information on ID can be found on our ID page.

There is a “bring your own” alcohol limit at ArcTanGent. Guests over 18 (with approved ID) may bring 1 crate of lager, ale or cider in non-glass containers or 1 bottle of spirits or wine in non-glass containers. For safety reasons glass is not permitted and will be confiscated. Under 18s will not be permitted to bring alcohol onto the site and will have it confiscated by security.

Yes, alcohol from home can be brought into arenas. No glass bottles are permitted.

There are water points on the fence lines which can be located by the tap symbol signs. Water is also available at our bars.

As a condition of our license, no dogs or other animals are allowed on site (except registered guide dogs).

Campfires are strictly prohibited.

Due to the exceptionally hot and dry conditions experienced across the UK this summer, we are closely monitoring the situation. We will confirm closer to the festival whether BBQs and gas stoves will be permitted.

If there is little or no rainfall before the festival, BBQs and gas stoves will not be allowed.

If conditions are deemed safe and BBQs and gas stoves are permitted, they must always be raised off the ground while in use.

Due to licensing restrictions, Chinese Lanterns and Fireworks are strictly prohibited.

Try to leave as many valuables at home as possible. Lockers are available at the Max Stores General Store.

Foam earplugs are available at the stages on the pit barrier, festival reception and the bars. You can also buy ACSCustom earplugs in the merch tent or from Metal For Good.

ArcTanGent is not a child-oriented event, and as such, we do not provide children's entertainment.

Look out for your instalment ticket confirmation email from help@gocardless.com. Sometimes this email is slightly delayed and can end up in your junk mail.

Have no fear, we will be in contact before the festival and will send you an official ticket. You can expect the ticket 2 – 3 weeks before ArcTanGent.

We are unable to change the bank account which you signed up with, but you can call GoCardless on 020 7183 8674 to do this.

The first instalment leaves your account roughly 3 - 5 days after you started the plan (this depends on your bank).

We are unable to amend dates the instalment payment leaves your account.

This isn't a problem. GoCardless will automatically retry the payment 3 - 5 working days after the payment was missed.

Refunds are only offered during refund windows. If you're unsure if you purchased during a refund window, please reach out here

You are welcome to sell at face value on Tixel our official resale partner. If you have an instalment ticket, you'll need to fully pay off your ticket first before you can transfer it to someone else.

Your ticket will have been emailed to you. Please check your junk folder if the email is not in your inbox.

Everyone requires an Eticket from Ticket Tailor to enter.

Yes! Head to the Max Stores General Store where you can charge your phone.

Max Stores General Store has lockers available. More information is available here.

We have Max Stores General Store onsite, so you can find all your festival essentials if you forget something and restock if you have run out of something important.

SITE RULES

ArcTanGent has a few simple rules to make the festival an enjoyable experience for all.

●     No dogs or pets on site (except assistance dogs).

●     Fires are not permitted on site.

●     BBQs and gas stove are subject to the weather conditions.

●     No drugs.

●     SLR and other professional cameras are only permitted on site with a press pass. Compact digital/film cameras are fine for all non-press attendees.

• ●     Under 18’s need to be accompanied by an adult (a responsible person over the age of 21).

Showers are available for both VIP and General ticket holders within the campsite. An accessible shower is also available in the accessible campsite.

Our merch tent is positioned in the middle of the site, opposite the festival reception where you change your e-ticket for your wristband.

You will be able to buy ATG merch, clashfinder, band merch and records in the merch store.

We also have the ArcTanGent Festival app, which is available via the App Store relevant to your phone type.

Yes, the festival is completely cashless, and cash will not be accepted on site. All major contactless payment methods can be used for purchases.

If you come across a trader or bar accepting cash, please report it to Festival Reception.

We are now a cashless site and there are no cash machines on site. No traders or bars should be accepting cash and this should be reported to festival reception.

Absolutely. The system we use is designed to be fail-safe, able to operate without internet or power and has been used flawlessly at hundreds of events around the world. It was built to have no central point of failure.

Just as with a cash transaction, if you think you have been charged an incorrect amount after having made a purchase, tell the vendor immediately and they will be able to correct it. The festival and the trader is unable to rectify this after the event.