ArcTanGent Festival is owned by Paper Cup Productions Ltd.
Blenheim, Elm House, 10 Fountain Court New Leaze, Bradley Stoke, Bristol, BS32 4LA
Contact details: [email protected]
Personal Data Collection
We currently collect and process the following information:
- Personal contact details (for example, name and contact details, address, age)
• Banking details (for online orders via our merch store or ticket purchases which are handled via our appointed ticket provider)
• Your parent’s details if you are under 18
Information provided by you
Your personal data will be collected when you:
- Place an order
- Sign up to create an account or log into your account
- Subscribing to our mailing lists
- Participation in competitions, surveys or promotions
- Send an email to any of our email addresses
- Customer service requests via social media
- Use of an RFID cashless payment wristbamd
Other information we collect about you and information we receive from third parties includes:
- From your social media account when you register to buy a ticket
- From our trusted ticket agents and service providers to deliver the goods and services requested
- Government, tax or law enforcement agencies
What is your data used for?
- to provide you with your event ticket, to send a merch order or any other goods, services and information that you have requested from us
- to manage your entry to our events, including age and identification verification;
- to provide you customer service and support, to deal with enquiries or to update you of changes
We will share your personal data with third parties for their own marketing and promotional purposes only after you have given us your consent. If you opt-in to any third-party communications, you can opt out at any time by following instructions in the third-party communications received.
For your vital interests
If you feel unwell or are injured during the festival, or you have a requirement to visit first aid or our welfare hub, we might to collect some personal health data. This is in the interest of your own well-being.
Entry to a competition requires your personal data to be used to contact you to let you know you have won a competition or prize.
Direct Marketing Purposes
Our mail outs containing information about the festival will be sent to you via email if you have signed up the mailing list.
Your personal information may be used to enforce our legal rights, and/or to protect the rights, property or safety of our employees and/or other third parties. To ensure your health and safety during the event we will process an any health or mobility information you provide us to comply with our legal obligations.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Legal Grounds for Processing Your Personal Information
We will only use your personal data when the law allows us to. Under the DPA 2018 and the GDPR the lawful bases we rely on for processing this information are:
- Your consent i.e. for marketing from third parties. You are able to remove your consent at any time by contacting us.
- We have a contractual obligation, for example, to book and deliver your tickets, or to fulfil a merch order.
- We have a legal obligation
- We have a legitimate interest (for example, direct marketing when you have bought tickets) and your interests and fundamental rights do not override those interests.
Sharing Your Personal Data
It may be necessary to share your persona information with:
- Selected third parties that we work with
- With travel providers in order to confirm your booking and to fulfil their part of your contract
- With our boutique and pre-pitched camping company so that your tent is ready for your arrival.
- We may also share your data with and/or with third parties who provide services to us in connection with making your booking such as payment and ticketing providers
- Any other third-party outside our Group that you have given your consent to share your information with for marketing purposes
- Any other third parties and governmental institutions to comply with our legal obligations and enforce our legal rights (i.e. tax obligations). Before sharing any of your personal data with external providers, we require our providers to sign an agreement confirming that your data will be kept secure.
How we protect your personal data
We will take a reasonable and appropriate measures to ensure the protection and security of your personal information throughout the course of our business.
Length of personal data storage
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What are your rights?
If you make a request, we have one month to respond to you before you can complain at the relevant Supervisory Authority. To exercise your rights, you are not required to pay any charges. Under data protection law, you can exercise the following rights:
Your right to withdraw consent
You can withdraw your consent at any given time by contacting us on [email protected]
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances i.e. if your personal data are no longer necessary for the purpose they were collected for or if you withdraw your consent.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances i.e. if you think that the information we process is inaccurate or unlawful.
Your right to object to processing
You have the right to object to the processing of your personal information only if we process the relevant information on legitimate or public interest grounds.
Your right to data portability
You have the right to ask that we transfer the personal information you directly gave us to another organisation, or to you, if we process the relevant information on consent or contract grounds.
Your right to lodge a complaint – You have the right to lodge a complaint to the supervisory authority if our response doesn’t satisfy your request.
For UK the Supervisory Authority is ICO. The ICO’s contact details are:
Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF ICO
If you are based or the issue you would like to complain about took place in the European Economic Area (EEA), please click here for a list of local data protection authorities in the EEA countries. Our Members | European Data Protection Board (europa.eu)
ArcTanGent is participating in a European-wide research project call CrowdDNA. CrowdDNA is a collaborative project between 7 organisations from 4 European countries funded by the European Commission (EU H2020). It aims to enable a new generation of “crowd technologies”; a system that prevents deaths, minimizes discomfort, and maximises efficiency in the management of crowds.
This project has been selected in the FET Open call as a research and innovation program by the European Union Horizon 2020 (EU H2020) for the period of November 2020 to October 2024.
Please contact us at [email protected] if you have any questions, requests, or complaints regarding the use of your personal data.