At ArcTanGent we believe that music and festivals should be accessible to all. The following should provide some information on what we are currently able to offer to make ArcTanGent accessible to all, however, if you have a specific requirement which is not covered here, please do not hesitate to get in touch and we will assist you further.
To contact ArcTanGent please email pa [at] arctangent [dot] co [dot] uk where you will reach the Access Officer who will be able to help further with your enquiry. Please note that the closer we get to the festival the longer our response time but we will endeavor to get back to you as quickly as possible. To help us assist you fully please contact us with the following information: Details of who you are, the details of the person requiring accessibility information, a description of the assistance you need and a telephone number for us to call you to discuss further how we can help.
ArcTanGent is a working farm on top of the Mendip Hills in Somerset and subject to varied weather conditions. In inclement weather, the land can get very muddy underfoot. There are several hard roads and trackway roads that run through the site that help in the bad weather but they can be difficult to determine where they are. There are five stages at ArcTanGent split across two arenas. There is one hard standing road that runs between the two arenas. In each arena the stages are located close together. The distance between the two arenas is approx. 500m. Accessible camping is approx. 300m from the closest general camping field and approx. 700m from the furthest stages. Please note these distances are approximate and subject to change based on last minute alterations. A site map can be provided on request.
BOOKABLE ACCESS FACILITIES
ArcTanGent will provide a free personal assistant ticket on proof of disability and a ticket reference number. Please email pa [at] arctangent [dot] co [dot] uk with this information and someone will assist you. This can include providing accessible camping and parking. Currently, we do not have the infrastructure to provide viewing platforms however accessible viewing options are available based on requirement. We will assist each persons individual needs on a case-by-case basis to ensure accessible camping is available and performances can be seen.
Accessible parking is available on site at ArcTanGent. This is positioned at the top end of the car parking field closest to the campsite entrance. If you are planning to arrive by taxi and require access to the site closest to the wristband exchange tent, please inform the car park team on arrival and they will enable the taxi to drop you in the accessible car park rather than at the car park drop off. If you are arriving by shuttle bus transfer the drop off point is at the entrance to the car park and a long walk from the wristband exchange tent. Due to the terrain, we cannot get shuttle buses any closer onto the site; should this pose you any potential issues please do not hesitate to contact us on pa [at] arctangent [dot] co [dot] uk and we will assist you further.
Site opening times:
Wednesday 1300 – 2200 (early entry and weekend ticket holders only – you must have both tickets)
Thursday 0900 – 2200 (3 day ticket holders only)
Friday 0900 – 2200 (two day ticket holders only)
Saturday 1000 – 2200 (one day ticket holders only).
The site officially closes at 1400 on Sunday. You are welcome to leave the site at any time.
Site times are subject to change from a health and safety perspective.
Arrival on site: if you are arriving by car, taxi or shuttle bus you will come in through the main entrance to the festival site (just off of the B3134) and will be directed to the wristband exchange tent by our car parking team. At the wristband exchange a team of friendly stewards and festival staff will exchange your e-ticket for a wristband. Please ensure you have your e-ticket and ID with you on arrival. The wristband exchange tent is within 400m of the accessible parking.
There are multiple toilet blocks on site: one in the camping field, one by the Yohkai Stage in Arena 2, one in the middle of the site between Arena 2 and the Main Arena and one by the main stage. Dedicated disabled toilets are situated in these locations.
St. John’s Ambulance is on site for all medical needs and is open 24-hours a day during the event. Many of the staff festival crew are first aid trained. The Samaritans offer a festival welfare tent. If you have any specific medical needs please do not hesitate to get in touch to discuss further. Security and stewards are approachable at all times to help you with whatever you need. You can also visit Wristband Exchange where our Welfare Manager and the Welfare Team will be based and they will all be able to get in touch with St. John’s Ambulance on your behalf.
ACCESS TO PERFORMANCES
Currently, we are unable to provide British Sign Language / Captioning / Audio Description within our event infrastructure.
As a stipulation of our licence assistance dogs are the only dogs permitted on site. If you require an assistance dog, please email pa [at] arctangent [dot] co [dot] uk ahead of the event. We request proof that any dog is registered with an organisation that is a member of Assistance Dogs UK.
Strobe lighting is used widely across the festival.