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KEY FESTIVAL INFORMATION
What are the opening times?
Full details about our opening times can be found here
What forms of ID do you accept?
Full details about ID can be found here
TICKETS
I bought a day ticket for a specific band and they’re no longer playing that day.
No worries at all – just drop us an email at [email protected] and we’ll happily change your day ticket.
I haven’t received a confirmation email from ArcTanGent about my GoCardless instalment ticket.
Due to our GoCardless system, we are unable to send an ArcTanGent branded confirmation email. However, you will receive an email from GoCardless once your account has been setup. Sometimes GoCardless confirmations are delayed or end up in your junk mail. If you do not receive it 24 hours after setup, please email [email protected]
Can I change my name, email address or bank account connected to my GoCardless instalment plan?
We are able to change names or email addresses on any instalment tickets – please email us at [email protected] and we can help. Unfortunately, we’re unable to change bank details once the direct debit is set up, so please make sure you use a bank account which you don’t intend to change before the end of the instalments.
I’ve missed a payment on my instalment plan.
If you’ve missed a payment on your instalment, no need to worry. GoCardless will attempt to take the payment again a few days later, but if you miss this again please contact us at [email protected] and we will try to reinstate your instalment plan.
I’ve finalised my GoCardless payments but do not have an official ticket?
Have no fear, we will be in contact before the festival and will send you an official ticket. You can expect the ticket 2 – 3 weeks before ArcTanGent
My circumstances have changed, and I’m worried I won’t be able to finalise my instalment ticket payments.
Please email us at [email protected] and we will try our best to support you and make arrangements with your instalment ticket.
Can I upgrade my ticket on an instalment plan?
Yes, you can upgrade your ticket at any time as long as the ticket you’re wanting to upgrade to hasn’t sold out. Drop us an email at [email protected] and we will help you.
Can I buy parking or children’s tickets on an GoCardless instalment plan?
Unfortunately, not. You can buy your parking or children’s tickets through our tickets page.
TRAVELLING
Do I need a car park ticket?
Unless you have a VIP ticket, you will need a parking ticket. VIP tickets include parking, so no need to purchase one. We have weekend or day car parking tickets. If you’re coming and going through the weekend, you’ll only need one ticket for the whole weekend. You can buy them from our tickets page.
Can I bring my own campervan?
Yes, you will require a campervan ticket. You can buy one from our Getting to ArcTanGent page for details on how to get to the festival.
What travel options to site are available to me?
Please visit Getting to ArcTanGent page for all travel options.
ENTRY AND ACCESS
What event security measure do you have?
ArcTanGent is a safe and friendly event. For full details about our security measures please visit our security page.
I’m under 18, can I still come to ATG?
Yes, but you must bring a parent or guardian with you.
I have an accessibility enquiry, can you help?
Yes, please email [email protected] and one of our welfare team will help you.
Is there a PA scheme in place?
Yes, ArcTanGent offers a Personal Assistant ticket scheme. Please email [email protected] and one of our welfare team will provide you with more information.
Will there be queues to get in?
Our wristband team work very hard to ensure everyone gets into the site as quickly as possible so if there is a queue, you shouldn’t be queuing for long. You are welcome to enter the site and set up your tent prior to getting your wristband, so if you see a queue, you can simply chill at your tent until the queue has died down.
Is re-admission to the festival permitted?
You’re welcome to leave the festival at any time. There is no re-entry after 10pm.
Are pets allowed on site?
ArcTanGent takes place on a working farm, so pets are not permitted. If you require an assistance dog, please do let us know by emailing [email protected]
Can I bring my own alcohol?
Anyone 18 years and over can bring in either a crate of beer/cider or one bottle of spirits (decanted into a plastic container – no glass on site). This is a stipulation of our license. Anyone bringing extra alcohol onto the site may have it confiscated so that our license is not compromised. Please drink responsibly. Buying alcohol for those under the age of 18 is prohibited by law.
What should I bring?
Please visit our What To Bring page.
What shouldn’t I bring?
Please visit our What To Bring page.
Safer Spaces
ArcTanGent is a safe and friendly event. For full details about our security measures please visit our Security page and our Welfare page for further information about our safer spaces.
How to be festival safe.
Whether you’re an ArcTanGent newbie or you’ve been every year, there is something on the Festival Safe sit for everyone. Festival Safe offers plenty of advice on how to be festival-ready, whether it’s helping you to decide what tent to buy or how to cope with portaloos! Festival Safe has plenty of useful information to help make your ArcTanGent experience the best possible.
Can I charge my mobile phone?
We don’t unfortunately have a company to provide phone charging onsite. We’d recommend bringing a portable battery pack.
Will I get reception on my phone?
This depends on your network and the weather. Fernhill Farm does not have the best reception for mobile phones, so it is best not to be dependent on them.
How do I meet my friends if I get lost?
ArcTanGent is a small site, so if you lose your friends, you should find them easily enough. You can always arrange to meet at the information point within wristband exchange if you lose your friends. Alternatively, decided on a meeting point on site where you will all meet if you get lost; perhaps in the merch tent or in one of our bars.
I’m coming to ArcTanGent alone, what should I do?
ArcTanGent is a really friendly festival so you’ll meet people in no time. You can also meet people before hand on our social media channels. Or alternatively you could join our steward team.
Are there lockers on site?
We are working to ensure we have a trader on site that can provide locker facilities.
CAMPING AND ACCOMMODATION
Where can I stay during the festival?
Weekend tickets include camping onsite. You will need to bring your own tent. Alternatively, you can book one of our boutique or pre-pitched camping options by visiting our glamping page.
I have a VIP ticket and want a boutique/pre-pitched camping option, what do I do?
Please ensure you’ve bought a VIP boutique/glamping ticket option. If not, let us know at [email protected] and we’ll amend.
I don’t want to camp, what are my options?
For alternative accommodation options please see our Camping and Accommodation page.
Will there be showering facilities?
Showers can be found in VIP and general camping.
PAYMENTS ON SITE
Can I pay by credit/debit card for drinks/food/merch?
Our festival is 100% cashless so you will not be able to use cash on our site. Please bring a payment card or device with you.
PROGRAMMING
When are you releasing the line up?
Please keep an eye on our socials and mailing list for up-to-date information. You can also check our Line Up page.
Where can I see the line up?
Our line up can be see on our Line Up page.
Where can I get a full schedule for the festival?
You can find our clashfinder here.
VIPs
What is included in your VIP package?
Check out our VIP page to find out what’s in our luxury VIP package.
Can I buy a VIP ticket for my child or teen?
No need to buy your child a VIP ticket but all teen tickets (13 – 15 year olds) will need to upgrade to VIP. 16+ also need a VIP ticket but must be accompanied by an adult.
I have a VIP ticket and my mates don’t, can they camp with me?
Unfortunately, not. Only VIP ticket holders have access to our VIP camping site. If you want to camp with your mates, feel free to camp in our general camping.
Do I need to buy a car park ticket with my VIP ticket?
No, all our VIP ticket holders receive free parking in our VIP parking area.
Can I bring my campervan into the VIP camping?
Yes, make sure you buy a VIP campervan ticket.